FAQ

Non-medical home care focuses on assisting with daily routines and personal tasks, like bathing, dressing, meal preparation, companionship, and transportation. Home health care, on the other hand, involves clinical medical procedures provided by licensed nurses or therapists. As a Personal Assistance Services (PAS) agency, NewLife Home Care Assistance provides dedicated, non-medical support to keep your loved one safe and independent at home without clinical intervention.

In most cases, we can arrange an initial consultation and match your family with a caregiver within 24 to 48 hours. If you are preparing for an urgent hospital discharge or an unexpected family situation in the DFW metro area, we work as fast as possible to coordinate immediate care.

Absolutely. We know health conditions and daily routines evolve. Whether you need to increase hours from part-time companion care to 24-hour support, adjust schedules, or modify daily care tasks, we update your care plan smoothly through regular care coordination.

Yes, consistency is a huge priority for us. We make every effort to match your loved one with a dedicated caregiver who fits their personality, preferences, and schedule so they can build a comfortable, trusting relationship. If your primary caregiver is unavailable due to illness or time off, we provide a qualified backup caregiver who is fully briefed on your care plan.

Our Personal Assistance Services are typically paid out-of-pocket (private pay) or covered through Long-Term Care Insurance (LTCI). Because our services are non-medical, standard Medicare generally does not cover them. We provide clear, transparent billing with no hidden fees and can assist you in verifying your long-term care insurance policy details.